Payment Options:

• Secure Online Payment: You can make a payment through PayPal or Stripe, accessed directly from our website.
• Credit/Debit Card: Pay securely on our website (you have to provide card details).
• Bank Transfer: Deposit directly into our company’s account.
• IRIS Payments: You can complete the payment through IRIS using VAT number 800865060
• Onsite Payment: Pay by credit/debit card or in cash (Euros) to the chauffeur at the start of your ride.

Your booking will be confirmed upon receipt of a 30% deposit or by providing your credit/debit card details.
The full balance must be paid 7 days prior to the scheduled pick-up time.

Note: Your card will be charged accordingly.

Upon completing your reservation, you will receive a confirmation email.
Once the deposit or card details are received, a voucher will be issued with all necessary details about your tour or transfer.

Final Confirmation: To fully confirm your reservation, the total amount must be paid in full one week before the pick-up date and time.

• No cancellation fee if canceled more than 360 minutes before the scheduled date/time.
• A 75% cancellation fee applies for cancellations made between 360 and 120 minutes before the reserved date/time.
• A 100% cancellation fee will apply for cancellations made within 120 minutes of the reserved date/time.

• No cancellation fee if canceled more than 24 hours before the reserved date/time.
• A 100% cancellation fee will apply for cancellations made within 24 hours of the reserved date/time.

• No cancellation fee if canceled more than 15 days before the reservation date.
• A 50% cancellation fee applies for cancellations made within 15 days of the reserved date/time.
• A 100% cancellation fee will be charged for cancellations made within 24 hours of the reserved date/time.

Please Note: Bank charges incurred for the transaction (approximately 5%) are non-refundable.

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Passengers:

Please ensure that the correct number of passengers is provided at the time of booking, as we rely on this information to prepare for your journey. We are unable to independently verify the number of passengers.

If the actual number of passengers exceeds what was initially stated, it is crucial that you inform us immediately. This will allow us to arrange an appropriately sized vehicle to accommodate your group.

All passengers must wear seat belts while the vehicle is in motion. Exceptions include pregnant women, passengers with a medical condition that prevents the use of seat belts (upon presentation of a valid medical certificate), or passengers shorter than 1.5 meters (59 inches). Greek law mandates a fine for any passenger who does not comply with this regulation.

It’s essential to note that the chauffeur reserves the right to refuse service, without a refund, if there is a discrepancy between the information provided during booking and the actual situation.

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Child or baby seats:

In accordance with Greek law, every individual, whether a child or an adult, is considered a passenger.

Children under the age of 4 must occupy baby seats, while those between 4 and 12 years old [and shorter than 1.5 meters (59 inches)] are required to use child seats (boosters).

During the booking procedure, it is your responsibility to accurately indicate the number of infant, baby, or child seats required. This information allows us to ensure the provision of the appropriate seating.

In the event that you overlooked specifying the need for child and/or baby seats during the booking procedure, the chauffeur will notify our support call center. The company will then dispatch an additional vehicle for your journey, incurring an additional charge.

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Luggage / Animals:

• Kindly be aware that it is your responsibility to communicate the precise number of pieces of baggage, as we do not possess the capability to cross-verify this information. 
• Please note that any excess luggage, bulky items such as wheelchairs or bikes, weapons, golf equipment, ski/snowboard equipment, sailing equipment or animals that you plan to bring must be specified during the booking process.
• Please be aware that, in accordance with Greek laws and European Directives, luggage (including hand luggage or rucksacks / backpacks) is not allowed inside the cabin. This is to prevent potential hazards in the event of an accident, sudden braking, or unexpected jolts caused by potholes or poor road conditions. Hand luggage, laptop or camera bags, backpacks, etc., that you prefer to keep with you rather than placing them in the luggage compartment, should be stored on the floor of the vehicle and under the passengers’ feet. Safety first, no exceptions.
  
• Additionally, providing accurate details about your luggage is crucial for us to arrange the appropriate vehicle for your journey.

Please note that the chauffeur reserves the right to decline the completion of your journey, without any refund of payment, in the event of a discrepancy between the information provided by you and the actual situation. This also applies to animals that are not kept in a secure and appropriate transport carrier. Exceptions are dogs – companions for blind passengers. Alternatively, the chauffeur may opt to arrange for another vehicle to accommodate your luggage, incurring an additional charge.  

Suitcase categorization is based on the following dimensions in cm [and in] (length x width x depth) :

• Small suitcase (or Cabin size or Hand luggage) : 55 x 40 x 20 (~ 40 lt.) [in: 22 x 16 x 8]
• Medium suitcase (or Normal size) : 65 x 50 x 25 [in: 25 x 20 x 10] (~ 75 lt.)
• Large suitcase (or Big size) : 75 x 50 x 30 [in: 30 x 20 x 12] (~ 120 lt.)
• Extra Large suitcase (or Very big size) : 80 x 55 x 35 [in: 31 x 22 x 14] (~ 150 lt.)

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Booking departure time:

It is crucial to accurately schedule the departure time to avoid potential issues such as “no show” fees, night surcharges, or additional waiting time charges.
Please be aware that night surcharges are applicable from 10:56 PM (22:56) to 05:54 AM.
In instances where the landing time is initially scheduled for 10:45 PM (22:45), and there are delays, such as a delayed flight landing at 11:20 PM (23:20) or extended time needed for luggage claim resulting in a departure time of 11:30 PM (23:30), night surcharges (approximately 20% extra) will be applied. 

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No-shows:

1. If a cruise ship cannot dock as scheduled due to a Greek worker dispute, a full refund will be issued, and no additional charges will be applied.
2. Similarly, if an airplane cannot land as planned due to a Greek worker dispute, all monies paid will be refunded, and no further charges will be incurred.
3. In the case of a cruise ship’s inability to dock as planned due to inclement weather conditions, 50% of the agreed amount will be charged.
4. Likewise, if an airplane cannot land as scheduled due to inclement weather conditions, 50% of the agreed amount will be charged.

If a client fails to appear, the full agreed amount will be charged.
The chauffeur will wait for 45 minutes (complimentary waiting time) after the programmed landing of the flight.
After this period, the chauffeur will make an announcement and leave.
To prevent a “no-show” situation, it is recommended to schedule the departure time with a margin considering factors such as baggage waiting time, travel class, and additional requirements. The necessary time varies based on several factors that you are typically familiar with. These factors include whether you are traveling with only hand luggage, eliminating the need for baggage waiting time, your travel class (e.g., business class), priority status, the inclusion of an airport “meet & greet” service, and whether you are traveling within or outside the Schengen area. Additional time is usually required for passport control in non-Schengen arrivals. For passengers traveling economy class, a time range of 30-40 minutes from the time of landing is recommended for intra-Schengen arrivals, and 40-50 minutes for non-Schengen arrivals.
You have the option to request additional waiting time at an extra charge, subject to availability.

In the event of a client not showing up, the full agreed amount will be charged.
The chauffeur will wait for 15 minutes (complimentary waiting time) after the programmed departure time.
After this period, the chauffeur will leave.
Extra waiting time may be requested at an additional charge if available. 

If a client does not show up, the full agreed amount will be charged.
The chauffeur will wait for 30 minutes (complimentary waiting time) after the programmed docking of the ship.
After this period, the chauffeur will leave.
To avoid a “no-show” situation, please inform our company’s support center of any departure time delays from the departure port.
You have the option to request additional waiting time at an extra charge, subject to availability.

In case of a client not showing up, the full agreed amount will be charged.
The chauffeur will wait for 15 minutes (complimentary waiting time) after the programmed arrival time of the train or bus.
After this period, the chauffeur will leave.
Extra waiting time may be requested at an additional charge if available.

As described above, cancellations and acknowledgments of receipt must be communicated via email or through our App.

• The law prohibits the consumption of alcohol, drug use, and smoking in the vehicle.
• In our vehicles, passenger windows must remain closed to prevent any risk of passengers extending their limbs, head, or throwing objects outside. Please note that smoking, including vaping, and drug use are strictly prohibited by Greek laws and European directives, with no exceptions. If you wish to smoke or vape, you may ask the driver to stop at a safe and designated area.
• Additionally, the vehicle should not be used for the consumption of food or snacks.
• Please remember that consuming food or drink inside the vehicle poses significant risks to passenger safety. For example, a sudden jolt could cause choking on small items like grapes or nuts, or result in burns from spilled hot beverages like coffee or tea. Passenger safety and comfort are our top priorities, so we kindly ask that you follow these guidelines. If you’d like to eat or drink a cup of tea or coffee, please request the driver to stop at a safe and designated location.
• The client is financially responsible for any damage to the vehicle during the rental period, whether caused by themselves or any members of their party.

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Lost & Found:

The company holds no responsibility for items left in the vehicle. If any belongings are left behind, the chauffeur will follow the company’s protocol by notifying the support center and sending a photo of the forgotten items. The support center will then contact you to make arrangements for the retrieval of the items.

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Disputes:

The Law of The Hellenic Republic of Greece will prevail.

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Force Majeure:

While we will make every effort to adhere to the reservation terms, please note that the vehicle and/or itinerary may be subject to change due to circumstances beyond our control. In such instances, you will be promptly informed of the reasons for the change, and alternative options will be presented. It’s important to clarify that no compensation will be sought or provided by this company or its associates under such circumstances.

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Privacy Policy:

Kindly consult the Privacy Policy page here for more information.

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Common Sense:

We may at our entire discretion amend any of the conditions above except the clause of Disputes.

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Clarification:

If you require further explanation or clarification of the above Terms & Conditions please do not hesitate to contact us.